Privacy policy
What this website collects, why, how long we keep it and how to contact us about your data.
Who we are
This website belongs to FALOART Fireplaces. The brand is owned by 杭州嘉歌文化传播有限公司.
What we collect
When you send an enquiry or ask for a quote, we receive what you type into the form: your name, e-mail, company, country, phone or WhatsApp number, the product and your message, and any drawings or photos you attach.
Like most websites, our server records each visit in a log: the address of your connection, the page, the time and the browser. We use these logs to count visitors, see which pages are useful and keep the site secure.
This website uses no advertising or tracking cookies and no third-party analytics.
How we use it
We use your enquiry only to answer it: to recommend a model, send drawings and a quotation, and handle any order that follows. We do not sell it or pass it to anyone for marketing.
If an order goes ahead, the details needed to deliver it are shared with the shipping company.
Where it is kept and for how long
The website and the enquiries sent through it are stored on our server in Hong Kong. Visit logs are deleted after 180 days. Enquiries are kept for as long as we need them to answer you and to look after any order that follows.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Contact us and we will reply.